We value our StrangerUs community and want you to feel comfortable and safe while using our services, so we've worked hard to make this Privacy Policy clear and easy to understand.
This policy, which supplements our Terms of Service, explains how StrangerUs and its affiliates handle the information we collect from you when you use our websites, mobile apps, and services (collectively, the “Services”).
We may collect and receive information from you in the following situations:
When you create an account with us.
When you link your account to a third-party service, like Facebook.
When you use features on our Services, such as creating host listings, chatting with other users, or making transactions.
When you contact us with a question or to report a problem.
When you sign up for a survey, campaign, contest, or lucky draw.
When you interact with us offline or through an external third party.
You are not required to provide this information. However, if you choose not to, we may be unable to provide you with certain parts of our Services.
By giving us information about a third party (such as a spouse or child), you confirm that you have their consent to provide us with their information for these purposes.
We may collect and receive the following types of information, though not all of our Services collect all of the information listed below:
Our Services have features that let you connect and communicate in public or semi-public groups and share information with other users to complete transactions.
Please use common sense and good judgment when sharing information in these groups or with others. We do not typically monitor or remove the information you share. This information may remain on our Services even after your account is deactivated or closed. You are responsible for what you choose to share.
We use the information we collect for the following reasons and any other purposes we inform you of at the time we get your consent:
To verify your identity and manage your account.
To provide and customize our Services.
To improve our Services.
To process transactions and payments.
To resolve disputes related to transactions.
To monitor and prevent fraud or other prohibited activities.
To respond to your questions and complaints.
To send you updates about transactions and listings.
To conduct research and surveys on how our Services are used.
To send you marketing and promotional materials about our products and services or those of select third parties via email, push notifications, text messages, or voice calls. You can unsubscribe at any time.
We may share or transfer your information with our third-party service providers, agents, affiliates, and other third parties, which may be located inside or outside your jurisdiction, for one or more of the purposes listed above.
We take steps to ensure these parties keep your information secure and only retain it as long as necessary. These third parties include, but are not limited to:
Our subsidiaries and affiliates.
Strangers and hosts you connect with on our platforms.
Other users of our platforms in relation to the information you make public on your profile.
Service providers who assist us with processing transactions, payments, or shipping.
Courts, government, or regulatory authorities.
Advertising and analytics partners, which we may share precise location information with to help with advertising and market research.
Payment service providers, like Stripe, who may use your data to verify your identity and conduct background checks.
We will not sell your personal information to any third party. We may share anonymized data about our users and sales with potential partners, advertisers, and sponsors.
By using our Services, you agree to the use of your information in Singapore, the United States, Taiwan, and other countries where StrangerUs operates. We will ensure your information is transferred and protected in accordance with this Privacy Policy and applicable laws, such as the Personal Data Protection Act 2012 of Singapore.
The security of your information is important to us. We use industry-standard security measures to protect against the loss or misuse of your information. Sensitive data, like credit card numbers, is encrypted using secure socket layer (SSL) technology.
While we take these steps, no method of online transmission or storage is 100% secure. It is also important that you protect your account by choosing a strong password and keeping it secure.
You can access and update your information through the "Settings" page in your account. It is your responsibility to provide accurate and up-to-date information.
If you wish to get a copy of the information we hold about you, withdraw consent, or request data deletion, please contact our Personal Data Protection Officer at the details provided in Section 13. We may need to verify your identity and may charge a reasonable administrative fee for certain requests.
We use tracking technologies to understand how you use our Services and improve them. These technologies include:
Cookies: Small data files stored on your device that help us show you relevant content, estimate audience size, and conduct research. You can adjust your browser settings to accept or reject cookies, but rejecting them may limit your use of our Services.
Pixels: We use tools like the Facebook Pixel to track what users do after they see or click a Facebook ad. This data is anonymous to us, but it is processed by Facebook, who may link it to your account. You can opt out through your Facebook account settings.
Clear Gifs: These tiny graphics (also known as web beacons) help us track user movements online and see which content is effective. The data collected is anonymous to us but is saved and processed by Facebook, which can link it to your account for their own advertising purposes. You can opt out.
You can opt out of behavioural and interest-based advertising on our platforms through the "Settings" page of your account. This will stop us from using your information to deliver targeted ads, but you will still see generic, non-targeted ads.
We may update this Privacy Policy at any time and will post all changes here. If we make material changes, we will notify you by posting a notice on our Services or by email. Your continued use of our Services constitutes your acceptance of the updated policy.
Our Services may contain links to third-party sites. We have no control over their content or privacy practices, so you should review their policies to understand how they may use your information.
If you have any questions, complaints, or concerns about this policy, please email our Personal Data Protection Officer at
dpo@StrangerUs.com. Including a subject header like "Accessing Personal Data" will help us respond more quickly.
The English version of this Privacy Policy will always prevail in case of any inconsistencies in translated versions